There are five primary styles of dealing with conflict that you’ll likely encounter in any organisation or social setting. Certain people are predisposed to certain styles, which can cause problems when they behave in a way that is not compatible with the style matched by the other person. For example, when one person is an assertive negotiator and another is a passive responder, conflict may happen because neither wants to take the lead. One way to resolve this conflict would be for the assertive negotiator to use style changes strategies which involve using humor or using stories differently in an attempt to get through their partner’s defensiveness.
1) The Passive Apologist – This person responds to challenging situations by apologising profusely or making excuses for their actions; this style is popular among people who would rather not make waves in either direction because they don’t like confrontation.
2) The Aggressive Apologist – This person finds fault with every challenge that is thrown at them while simultaneously not standing up for their own stance; this style is common among people who dislike conflict, but are unwilling to make any sort of stand due to the large number of people who oppose their position.
3) The Apologist-Loner – This person finds fault with every challenge that is thrown at them while simultaneously finding fault in everyone else involved; this style is rare among the general public, but is common among religious institutions.
4) The Aggressive Defender – This person responds to challenging situations by always taking the side of the challenger and seeing the situation as an opportunity to prove them wrong; this style is popular among people who like to portray themselves as having a superior intellect.
5) The Defensive-Loner – This person finds fault with every challenge that is thrown at them, and then shuns anyone who disagrees with them; this style is common among fundamentalist religious institutions.